WEDDING VENDOR ACADEMY

FIXED-TERM PROGRAM AGREEMENT & TERMS AND CONDITIONS

This Wedding Vendor Academy Fixed-Term Program Agreement (“Agreement”) is between:

LUNADESIGNS.STUDIO PTY LTD
ACN 676 483 221
trading as Wedding Vendor Academy and/or Luna Designs Studio
(“Luna Designs Studio”, “Wedding Vendor Academy”, “WVA”, “we”, “us” or “our”)

and the person and/or business enrolling in the Wedding Vendor Academy (“Member”, “you” or “your”).

Wedding Vendor Academy is a business coaching and education program owned and operated by LUNADESIGNS.STUDIO PTY LTD.

Shelby Smith is the founder and principal facilitator of Wedding Vendor Academy and sole director of LUNADESIGNS.STUDIO PTY LTD.

References in this Agreement to WVA or Wedding Vendor Academy refer to the program operated by LUNADESIGNS.STUDIO PTY LTD and do not create a separate contracting entity.

1. PROGRAM SELECTION

At enrolment, the Member selects one of the following fixed Program Terms.

6-Month Wedding Vendor Academy

Pay in Full: $4,697 including GST

OR

Payment Plan: 6 monthly payments of $797 including GST
Total payable under Payment Plan: $4,782 including GST

12-Month Wedding Vendor Academy

Pay in Full: $7,497 including GST

OR

Payment Plan: 12 monthly payments of $647 including GST
Total payable under Payment Plan: $7,764 including GST

The Member’s selected Program Term, payment option and Commencement Date will be recorded through WVA’s checkout, payment platform, enrolment records and/or written communications.

WVA may change its pricing for future Members and future renewals. A pricing change does not alter the Program Fee already agreed for the Member’s current Program Term.

2. IMPORTANT FIXED-TERM COMMITMENT

THIS IS A FIXED-TERM PROGRAM. IT IS NOT A CANCEL-ANYTIME MONTHLY MEMBERSHIP.

By enrolling in WVA, the Member is purchasing the entire 6-month or 12-month Program selected at enrolment.

Where the Member chooses to pay by monthly instalments, those instalments are a payment method for the total fixed Program Fee.

The Member is not purchasing WVA one month at a time.

Monthly instalments do not create a month-to-month subscription or a right to cancel future instalments.

The Member cannot cancel, pause, freeze, defer, transfer or otherwise withdraw from their fixed Program Term.

If the Member voluntarily stops participating before the end of their Program Term, the Member remains responsible for the outstanding instalments of their agreed Program Fee as they fall due.

3. COMMENCEMENT AND PROGRAM TERM

3.1 WVA operates on rolling enrollment. There is no universal commencement date.

3.2 The Member’s Program begins on their individual Commencement Date.

3.3 The Commencement Date will generally be the date access to WVA is activated unless otherwise agreed in writing.

3.4 The Member’s Program continues for either:

(a) six (6) months; or

(b) twelve (12) months,

depending on the Program Term selected at enrolment.

3.5 The Program Term continues regardless of whether the Member actively participates throughout the entire period.

3.6 The Program Term does not automatically pause, restart or extend because the Member:

(a) does not attend calls;

(b) does not use Slack;

(c) does not access the training portal;

(d) does not complete modules;

(e) does not submit content for review;

(f) does not implement coaching;

(g) becomes busy;

(h) takes a holiday;

(i) experiences changes in personal or business circumstances;

(j) temporarily stops operating their business; or

(k) otherwise chooses not to participate.

4. PROGRAM INCLUSIONS

WVA is a group business coaching, education, implementation and support program for wedding industry businesses. These inclusions can change at any point in time. 

During the Program Term, the Program currently includes the following core elements.

4.1 90-Minute Onboarding Kickstart

The Member receives one 90-minute Onboarding Kickstart session.

The session is designed to establish where the Member and their business currently are, identify priorities and establish strategic direction for their participation in WVA.

The Member is responsible for attending their scheduled Kickstart and completing any preparation reasonably requested beforehand.

If the Member fails to attend a scheduled session without reasonable notice, WVA may require the session to be rescheduled subject to availability.

4.2 Online Training Portal

The Member receives access to the WVA online training portal and WVA curriculum during their Program Term.

The portal may contain modules, training, recordings, frameworks, templates, scripts, prompts, workbooks, resources and other educational materials.

WVA does not guarantee a particular number of modules.

WVA may reasonably add, update, replace, reorganise or improve training throughout the Program as the Academy evolves.

4.3 Two Live Academy Calls Per Month

WVA ordinarily provides two scheduled live Academy coaching calls per month.

Calls may include coaching, strategy, implementation support, business review, Q&A, sales, marketing, leadership, client journey, offers, financial education or other topics relevant to Members.

Call dates, times and formats may reasonably change.

Where a scheduled call cannot proceed because of illness, emergency, weddings, travel, technology issues, business commitments or other reasonable circumstances, WVA may reschedule the call.

4.4 Guest Experts and Bonus Calls

WVA may bring guest speakers, specialists, coaches or other experts into the Academy from time to time.

These may include bonus calls, workshops, masterclasses or other educational sessions.

Guest sessions are additional Program benefits and are not guaranteed to occur at a particular frequency.

The identity, availability, subject matter and timing of guest experts may change.

4.5 Monthly Strategic Focus

WVA may provide Members with a monthly strategic focus designed to provide direction, priorities and implementation steps for their business.

4.6 Slack Community

Members receive access to the WVA Slack community during their Program Term.

Regular Slack support operates Monday to Friday between approximately 9:00am and 5:00pm Australian Western Standard Time (AWST), excluding public holidays, Academy Break Weeks and other notified closures.

WVA ordinarily conducts two scheduled Slack check-ins per business day to review and respond to Member questions.

Two scheduled check-ins do not mean that each Member will receive two individual responses per day.

Slack is not:

(a) an instant-response service;

(b) a 24-hour service;

(c) an emergency service;

(d) unlimited private coaching; or

(e) a guarantee that every question will be answered immediately.

Response times may vary depending on the complexity and volume of questions and WVA’s reasonable operational circumstances.

4.7 Tuesday Content Review

WVA ordinarily provides Content Review on Tuesdays.

Members may submit eligible marketing or business content for feedback in accordance with WVA’s current submission process.

Content Review may be moved or rescheduled where Shelby or the WVA team has a wedding, event, public holiday, illness, travel, Academy Break Week or other reasonable commitment.

WVA may establish reasonable submission deadlines, limits, formats and processes for Content Review.

5. ACADEMY BREAK WEEKS

5.1 WVA may take up to four Academy Break Weeks during any 12-month period, generally no more than one week in each three-month period.

5.2 Academy Break Weeks exist to allow for rest, planning, development and sustainable operation of WVA.

5.3 During an Academy Break Week, regular live coaching, Slack support, Content Review and other live support may pause.

5.4 WVA will provide reasonable notice of planned Academy Break Weeks where practicable.

5.5 Academy Break Weeks form part of the Program Term.

5.6 Academy Break Weeks do not automatically:

(a) extend the Member’s Program Term;

(b) reduce the Program Fee;

(c) create a credit; or

5.7 Emergency or Unforeseen Absence

5.7 If Shelby is temporarily unable to personally facilitate or participate in the Academy due to serious illness, accident, bereavement, family emergency, personal emergency or another significant unforeseen circumstance, WVA may arrange for an appropriately selected guest expert, coach, facilitator or WVA team member to temporarily provide coaching, support, calls or other relevant Program services during Shelby’s absence.

WVA will take reasonable steps to ensure that Members continue to be supported and that the substantive delivery of the Program continues during any temporary absence.

A temporary absence by Shelby does not, by itself, constitute a cancellation or suspension of the Program or entitle a Member to a refund, credit or extension where WVA continues to provide the substantive Program services or a reasonably comparable alternative.

WVA is not required to disclose private, medical, personal or family information concerning the reason for Shelby’s absence.

Where Shelby’s absence becomes prolonged or WVA is unable to continue providing a material part of the Program or a reasonably comparable alternative, WVA will communicate with Members and provide an appropriate solution having regard to the circumstances.

6. SHELBY AND THE WVA TEAM

6.1 Shelby Smith is the founder and principal facilitator of WVA.

6.2 The Member acknowledges that WVA is operated by LUNADESIGNS.STUDIO PTY LTD and is not a contract for every Program service to be personally delivered by Shelby.

6.3 WVA may engage or bring in employees, contractors, coaches, community managers, assistants, guest experts, specialists or other team members to assist with:

(a) coaching;

(b) Slack support;

(c) Content Review;

(d) training;

(e) administration;

(f) Member support;

(g) implementation;

(h) Program delivery; and

(i) other Academy functions.

6.4 WVA may reasonably allocate Member questions, feedback, coaching or other Program functions to appropriately selected WVA team members.

6.5 The involvement of additional team members or facilitators does not, by itself, constitute a material reduction in the Program provided the substantive Program continues to be delivered.

7. PAYMENT TERMS

7.1 All prices stated in this Agreement are inclusive of GST.

7.2 The Member agrees to pay the Program Fee corresponding with the Program Term and payment option selected at enrolment.

7.3 Where the Member selects Pay in Full, the applicable Program Fee is payable at enrolment unless otherwise agreed.

7.4 Where the Member selects a Payment Plan, the Member agrees to make each scheduled installment for the entire agreed payment schedule.

7.5 The Payment Plan is a method of paying for the total fixed-term Program.

7.6 It is not a cancel-anytime subscription.

8. RECURRING PAYMENT AUTHORITY

8.1 By selecting a Payment Plan and providing payment details, the Member authorises WVA and its nominated payment processor, including Stripe or any replacement provider, to automatically charge the nominated payment method for each scheduled instalment.

8.2 This authority continues until all amounts due under the agreed payment schedule have been processed, unless otherwise required by law.

8.3 The Member must maintain a valid payment method while amounts remain payable.

8.4 Cancelling, replacing, removing, freezing or allowing a nominated card or payment method to expire does not itself cancel this Agreement or extinguish amounts properly payable under it.

8.5 If payment details change, the Member must provide updated payment details when reasonably requested.

9. FIXED COMMITMENT AND MEMBER CANCELLATION

9.1 The Member acknowledges that WVA is sold as a fixed-term Program.

9.2 WVA does not offer voluntary cancellation during the selected Program Term.

9.3 A decision to stop participating does not itself terminate this Agreement.

9.4 The following do not, merely because they occur, create a right to cancel future instalments, obtain a change-of-mind refund or extend the Program:

(a) changing your mind;

(b) becoming busy;

(c) workload;

(d) lack of time;

(e) a change in financial circumstances;

(f) a change in business direction;

(g) temporarily or permanently closing a business;

(h) personal circumstances;

(i) failure to attend coaching calls;

(j) failure to use Slack;

(k) failure to access the portal;

(l) failure to complete training;

(m) failure to implement coaching;

(n) failure to submit content for feedback;

(o) deciding WVA is no longer a priority; or

(p) failure to achieve a desired result.

9.5 Subject to applicable law, where a Member voluntarily ceases participating before the Program Term ends, scheduled installments remain payable in accordance with the agreed Payment Plan.

10. REFUNDS

10.1 WVA does not offer refunds merely because the Member changes their mind.

10.2 WVA does not provide refunds, credits or extensions merely because the Member does not use or fully participate in the Program.

10.3 Failure to attend calls, access resources, participate in Slack, submit content, complete training or implement coaching does not itself create an entitlement to a refund.

10.4 WVA does not offer a contractual cooling-off period unless one is expressly provided to the Member in writing.

11. FAILED AND LATE PAYMENTS

11.1 The Member must ensure each payment is made when due.

11.2 If a scheduled payment fails, WVA may:

(a) notify the Member;

(b) retry the payment;

(c) request updated payment information;

(d) temporarily suspend Program access while payment remains overdue; and/or

(e) take reasonable steps to recover amounts properly due.

11.3 A $25 administration fee may be charged for a failed or overdue instalment where WVA incurs reasonable administration associated with the failed payment and the fee is permitted by law.

11.4 WVA will not charge multiple $25 administration fees merely because the same payment is automatically retried multiple times without additional reasonable administration.

11.5 Suspension for non-payment does not itself:

(a) cancel the Program;

(b) pause the Program Term;

(c) extend the Program End Date; or

(d) waive amounts properly payable.

11.6 WVA may restore access once overdue amounts and any properly payable fees have been rectified.

12. DEBT RECOVERY

12.1 If an amount remains overdue after reasonable notice and opportunity to rectify the default, WVA may refer the outstanding account to a debt collection agency, solicitor or other recovery provider.

12.2 To the extent permitted by law, the Member will be responsible for reasonable external costs necessarily incurred by WVA in recovering amounts properly due.

13. CHARGEBACKS AND PAYMENT DISPUTES

13.1 The Member must not knowingly initiate a chargeback or payment dispute on the false basis that an authorised WVA payment was unauthorised merely to avoid a payment obligation.

13.2 Nothing in this Agreement prevents a Member from legitimately disputing an unauthorised, incorrectly processed or otherwise lawfully disputable transaction.

13.3 Where a chargeback or payment dispute occurs, WVA may provide the relevant bank, payment processor, card provider or dispute-resolution provider with evidence reasonably necessary to respond to the dispute.

13.4 Such evidence may include:

(a) this Agreement;

(b) checkout records;

(c) payment records;

(d) the Member’s selected Program Term;

(e) payment authorisation;

(f) written communications;

(g) enrolment records;

(h) access records;

(i) attendance records; and

(j) records showing delivery or availability of Program services.

13.5 WVA will handle personal information disclosed in connection with a payment dispute in accordance with applicable law.

14. NO PAUSES, DEFERRALS OR TRANSFERS

14.1 Except where expressly agreed by WVA in writing, an enrolment cannot be:

(a) paused;

(b) frozen;

(c) deferred;

(d) transferred to another person;

(e) transferred to another business;

(f) sold;

(g) assigned; or

(h) carried over into a later intake or period.

14.2 A temporary inability to participate does not automatically extend the Program Term.

15. MEMBER PARTICIPATION

15.1 WVA is an implementation-based business coaching program.

15.2 Members are expected and strongly encouraged to actively participate.

15.3 This includes, where relevant:

(a) attending coaching calls;

(b) completing relevant training;

(c) participating in Slack;

(d) asking questions;

(e) submitting content for feedback;

(f) completing recommended actions; and

(g) implementing strategies within their business.

15.4 WVA provides coaching, education, strategy, resources, feedback and support. WVA does not operate the Member’s business for them.

15.5 Access to coaching alone does not produce business results.

15.6 Failure to implement may materially affect the Member’s results.

15.7 Subject to applicable law, a Member who chooses not to participate or implement does not thereby obtain a refund, extension or release from their payment obligations.

16. NO GUARANTEE OF RESULTS

16.1 WVA does not guarantee any particular business, financial, marketing or personal result.

16.2 WVA does not guarantee that the Member will:

(a) increase revenue;

(b) increase profit;

(c) increase prices;

(d) book a particular number of weddings;

(e) become booked out;

(f) receive a particular number of enquiries;

(g) achieve a particular conversion rate;

(h) grow their social media by a particular amount;

(i) recover the cost of the Program;

(j) achieve a particular return on investment; or

(k) achieve results obtained by another Member.

16.3 Results depend on factors including the Member’s implementation, consistency, skills, experience, market, audience, offer, pricing, sales ability, capacity, decisions and circumstances.

16.4 Case studies, testimonials and Member results are examples of individual experiences and are not promises of future results.

17. BUSINESS EDUCATION — NOT PROFESSIONAL ADVICE

17.1 WVA provides general business education, coaching, strategy and implementation support.

17.2 Unless expressly stated otherwise, WVA does not provide personalised:

(a) legal advice;

(b) accounting advice;

(c) taxation advice;

(d) financial product advice;

(e) investment advice;

(f) employment-law advice;

(g) insurance advice; or

(h) other regulated professional advice.

17.3 Members should obtain independent professional advice where appropriate.

18. MEMBER BUSINESS DECISIONS

18.1 The Member retains responsibility for the operation of their business and decisions they make.

18.2 This includes responsibility for:

(a) pricing;

(b) packages;

(c) offers;

(d) advertising;

(e) marketing claims;

(f) contracts;

(g) sales processes;

(h) hiring;

(i) contractors;

(j) tax and accounting;

(k) client relationships;

(l) legal and regulatory compliance;

(m) insurance;

(n) expenses; and

(o) implementation of strategies discussed within WVA.

18.3 WVA provides education and guidance but does not take control of the Member’s business.

19. GROUP COACHING BOUNDARIES

19.1 WVA is primarily a group coaching program.

19.2 Membership does not provide unlimited one-to-one access to Shelby, the WVA team or guest experts unless expressly included.

19.3 Slack does not create an entitlement to instant or unlimited private coaching.

19.4 WVA may reasonably direct a Member to:

(a) existing training;

(b) a group coaching call;

(c) an Academy resource;

(d) another WVA team member;

(e) a guest expert; or

(f) independent professional advice.

20. PROGRAM ACCESS AND EXPIRY

20.1 Program access begins on the Commencement Date.

20.2 Unless renewed or otherwise expressly agreed, Member access ends when the Program Term expires.

20.3 This may include loss of access to:

(a) Slack;

(b) the training portal;

(c) live coaching;

(d) call recordings;

(e) Content Review;

(f) templates;

(g) resources;

(h) future training;

(i) Member-only materials; and

(j) other Academy services.

20.4 The Member is responsible for making use of the Program during their Program Term.

20.5 Failure to use available Program services does not create an entitlement to continued access after expiry.

21. RENEWAL AND EXTENSION

21.1 At the conclusion of the Program Term, WVA may offer the Member an opportunity to renew or extend their participation.

21.2 Renewal is not automatic unless expressly agreed.

21.3 Any renewal may be subject to WVA’s then-current:

(a) pricing;

(b) inclusions;

(c) Program structure; and

(d) terms and conditions.

22. COMMUNITY CONDUCT

22.1 WVA is intended to be a professional, supportive and commercially confidential community.

22.2 Members must treat other Members, Shelby, WVA team members and guest experts respectfully.

22.3 Members must not:

(a) harass, bully, threaten or abuse another person;

(b) engage in unlawful discriminatory conduct;

(c) deliberately disrupt Academy spaces;

(d) spam Members;

(e) engage in unsolicited mass solicitation;

(f) misuse another Member’s confidential information;

(g) share WVA materials without permission;

(h) share login credentials;

(i) infringe WVA intellectual property;

(j) make unauthorised recordings;

(k) impersonate WVA or another Member; or

(l) engage in serious or repeated conduct that materially harms the Academy community.

23. SUSPENSION AND REMOVAL FOR BREACH

23.1 WVA may take reasonable action where a Member materially breaches this Agreement or Academy community standards.

23.2 Depending on the nature and seriousness of the breach, WVA may:

(a) issue a warning;

(b) request that conduct cease;

(c) remove inappropriate content;

(d) restrict particular community privileges;

(e) temporarily suspend access; or

(f) terminate participation for serious or repeated material breach.

23.3 WVA may act immediately where reasonably necessary to protect:

(a) another Member;

(b) confidential information;

(c) WVA intellectual property;

(d) the safety of participants; or

(e) the integrity of the Program.

23.4 Where reasonably appropriate, WVA will provide an opportunity to rectify a minor breach before terminating participation.

23.5 Where participation is terminated because of the Member’s serious or repeated material breach, amounts already paid are not refundable merely because access has been terminated, subject to applicable law.

23.6 Any outstanding payment obligations following termination will be dealt with consistently with this Agreement and applicable law.

24. CONFIDENTIALITY

24.1 WVA is a confidential group coaching environment.

24.2 Members may become aware of commercially or personally sensitive information concerning other Members, including:

(a) revenue;

(b) profit;

(c) pricing;

(d) clients;

(e) enquiries;

(f) marketing;

(g) sales;

(h) business strategy;

(i) personal experiences;

(j) business challenges; and

(k) other confidential information.

24.3 Members must keep other Members’ confidential information confidential.

24.4 Members must not screenshot, record, reproduce, publish or share another Member’s confidential information outside WVA without that Member’s permission.

24.5 Confidentiality obligations continue after the Program Term ends.

25. WVA INTELLECTUAL PROPERTY

25.1 All intellectual property in WVA materials remains owned by LUNADESIGNS.STUDIO PTY LTD or the relevant third-party licensor.

25.2 WVA intellectual property includes, without limitation:

(a) modules;

(b) videos;

(c) call recordings;

(d) frameworks;

(e) methodologies;

(f) processes;

(g) workbooks;

(h) templates;

(i) calculators;

(j) scripts;

(k) sales scripts;

(l) email templates;

(m) prompts;

(n) checklists;

(o) worksheets;

(p) presentations;

(q) slides;

(r) written coaching;

(s) Slack training and educational responses;

(t) strategic frameworks;

(u) resources;

(v) graphics;

(w) training concepts; and

(x) other proprietary Academy material.

25.3 Payment of the Program Fee does not transfer ownership of WVA intellectual property to the Member.

26. LICENCE TO IMPLEMENT WVA MATERIALS

26.1 WVA grants the Member a limited, non-exclusive and non-transferable licence to implement WVA teachings and materials within the Member’s own wedding business.

26.2 The Member may, for example:

(a) use a WVA sales framework when communicating with their own clients;

(b) implement WVA pricing strategies;

(c) use a WVA client journey within their own business;

(d) adapt permitted scripts for their own client communications; and

(e) implement concepts learned through WVA.

26.3 The Member may continue to implement what they have legitimately learned within their own business after their Program Term ends.

26.4 This does not give the Member continuing access to the WVA portal, recordings, Slack or downloadable resources after their Program Term expires.

26.5 The Member does not obtain a licence to teach, sell, distribute or commercially exploit WVA intellectual property.

27. PROHIBITED USE OF WVA INTELLECTUAL PROPERTY

Without prior written permission from WVA, Members must not:

(a) reproduce WVA materials for distribution;

(b) sell WVA materials;

(c) sublicense them;

(d) share them with another business;

(e) publish them;

(f) upload them publicly;

(g) teach WVA proprietary frameworks or materials to other wedding vendors;

(h) incorporate WVA materials into another course, membership, mastermind, coaching program or educational product;

(i) copy or substantially reproduce WVA training;

(j) distribute call recordings;

(k) use WVA proprietary materials to create a competing education or coaching product;

(l) represent WVA intellectual property as their own original methodology; or

(m) enable another person to access WVA materials without authorisation.

The Member may implement WVA within their own business.

The Member may not redistribute, teach, sell or commercialise WVA itself.

28. NO UNAUTHORISED RECORDING, COPYING OR SCRAPING

28.1 Unless expressly permitted by WVA, Members must not:

(a) screen-record WVA modules;

(b) independently record Academy calls;

(c) bulk-download Program content;

(d) copy substantial portions of the training portal;

(e) scrape WVA websites, portals, Slack channels or resources;

(f) use automated software to extract WVA content; or

(g) create an unauthorised archive or database of WVA materials.

28.2 Materials expressly made downloadable by WVA may be downloaded for the Member’s permitted internal business use, subject to the intellectual property provisions of this Agreement.

29. ARTIFICIAL INTELLIGENCE AND WVA MATERIALS

29.1 Members may use AI tools in their own businesses and may use WVA resources specifically supplied or authorised for AI use.

29.2 Unless WVA expressly permits otherwise, Members must not upload substantial proprietary WVA materials into an AI system for the purpose of:

(a) reproducing WVA training;

(b) extracting or reconstructing WVA proprietary methodologies;

(c) generating substantially equivalent training materials for distribution;

(d) training a system or dataset on WVA proprietary content;

(e) building a competing educational product; or

(f) distributing WVA intellectual property to third parties.

29.3 Nothing in this clause prevents reasonable personal implementation of WVA concepts within the Member’s own business.

30. ONE MEMBERSHIP — ONE MEMBER

30.1 Unless WVA expressly approves otherwise in writing, one WVA enrolment provides access to one authorised Member.

30.2 Membership access must not be shared with:

(a) business partners;

(b) employees;

(c) contractors;

(d) virtual assistants;

(e) friends;

(f) family members; or

(g) other businesses.

30.3 If a Member wishes a team member or business partner to participate, they must obtain WVA’s prior approval.

30.4 WVA may offer additional team access subject to separate terms or fees.

31. LOGIN AND ACCOUNT SECURITY

31.1 Members must keep login credentials secure.

31.2 Members must not knowingly provide another person with unauthorised access to WVA systems or resources.

31.3 WVA may reasonably suspend access where it believes an account is being shared or accessed without authorisation while the matter is investigated.

32. GUEST EXPERTS

32.1 Guest experts may provide education, opinions and information within their area of experience.

32.2 Participation in a guest session does not automatically establish a separate professional-client relationship between the Member and the guest expert.

32.3 Members remain responsible for obtaining independent professional advice where appropriate.

33. CALL RECORDINGS

33.1 WVA calls may be recorded.

33.2 Recordings may be made available to current WVA Members.

33.3 By participating in a recorded Academy call, the Member acknowledges that their name, image, voice, questions, comments and business discussions may appear in the recording.

33.4 Members should not disclose information during a group call that they are unwilling to share with other authorised Members who may access the recording.

33.5 If a Member later requests that WVA edit, redact or modify an existing recording, WVA may determine whether the request can reasonably be accommodated.

33.6 Where WVA agrees to perform additional editing or administration at the Member’s request, WVA may quote a reasonable fee before performing that work.

33.7 Nothing in this clause limits WVA’s obligations under applicable privacy or other law.

34. TESTIMONIALS, RESULTS AND CASE STUDIES

34.1 WVA may refer to Academy achievements and Member outcomes in an anonymous or appropriately de-identified manner.

34.2 WVA will obtain permission before using a Member’s identifiable private message, identifiable image, name or private identifiable business information as a testimonial or case study unless WVA otherwise has a lawful basis to use material the Member has already intentionally made public.

34.3 Permission may be given electronically, including through email, Slack, direct message or other written communication.

34.4 WVA will not knowingly misrepresent a Member’s results.

35. PROGRAM EVOLUTION

35.1 WVA is an evolving business coaching program.

35.2 WVA may reasonably update:

(a) curriculum;

(b) modules;

(c) resources;

(d) platforms;

(e) call formats;

(f) schedules;

(g) guest experts;

(h) facilitators;

(i) community processes;

(j) Content Review processes; and

(k) delivery methods.

35.3 WVA will not rely on this clause to remove the substantive core of the Program without providing a reasonably comparable alternative.

35.4 Reasonable operational changes or improvements do not themselves create a right to a change-of-mind refund.

36. TECHNOLOGY AND THIRD-PARTY PLATFORMS

36.1 WVA may use third-party platforms including Slack, Zoom, Stripe, learning platforms, file-hosting services and other technology.

36.2 WVA does not control third-party platforms and cannot guarantee uninterrupted operation.

36.3 WVA will take reasonable steps to address significant technology problems within its reasonable control.

36.4 Temporary disruption caused by third-party outages or circumstances outside WVA’s reasonable control does not itself constitute a failure to provide the Program.

37. MEMBER-SUPPLIED INFORMATION

37.1 Coaching and recommendations may depend on information supplied by the Member.

37.2 The Member is responsible for providing information that is reasonably accurate and complete.

37.3 WVA is not responsible for outcomes materially caused by inaccurate, incomplete or misleading information supplied by the Member.

38. WVA'S INABILITY TO DELIVER

38.1 If WVA is temporarily unable to provide a scheduled component of the Program because of illness, emergency, technology failure or another circumstance outside its reasonable control, WVA may reasonably:

(a) reschedule the service;

(b) provide a replacement session;

(c) use another appropriately selected facilitator;

(d) provide an alternative delivery method; or

(e) provide another reasonably comparable solution.

38.2 If WVA becomes unable to provide a material part of the Program for an extended period, WVA will consider an appropriate remedy having regard to the circumstances and applicable law.

39. PUBLIC HOLIDAYS AND CLOSURES

39.1 Regular support may not operate on Western Australian public holidays or other closures notified to Members.

39.2 Public holidays and ordinary notified closures do not automatically extend the Program Term.

39.3 This clause does not reduce the substantive Program inclusions promised under this Agreement.

40. REVIEWS, COMPLAINTS AND FALSE STATEMENTS

40.1 Nothing in this Agreement prevents the Member from:

(a) giving an honest review;

(b) making a lawful complaint;

(c) communicating with a regulator;

(d) obtaining legal or professional advice;

(e) participating in legal proceedings; or

(f) exercising a legal right.

40.2 Neither party should knowingly publish false statements of fact about the other.

40.3 The confidentiality and intellectual property provisions continue to apply regardless of whether a Member is dissatisfied with the Program.

41. PRIVACY

41.1 WVA will handle personal information in accordance with applicable privacy law and any Privacy Policy made available by Luna Designs Studio.

41.2 The Member acknowledges that participation in a group coaching program necessarily involves some information being visible to other Members.

41.3 This may include the Member’s name, business, profile information, questions and information the Member voluntarily shares.

41.4 Members remain responsible for deciding what confidential business information they voluntarily disclose in group environments.

42. LIMITATION OF LIABILITY

42.2 To the maximum extent permitted by law, WVA is not responsible for indirect or consequential loss arising solely from independent business decisions made by the Member.

42.3 WVA is not responsible for guaranteeing the Member’s:

(a) revenue;

(b) profit;

(c) bookings;

(d) enquiries;

(e) marketing performance;

(f) advertising performance;

(g) pricing;

(h) hiring decisions;

(i) contractual relationships;

(j) tax position; or

(k) implementation decisions.

42.4 Nothing in this clause excludes liability to the extent exclusion is prohibited by law.

43. MEMBER RESPONSIBILITY AND THIRD-PARTY CLAIMS

43.1 The Member is responsible for how they implement WVA education in their business.

43.2 To the extent permitted by law, the Member is responsible for claims or loss arising directly from:

(a) their unlawful conduct;

(b) material supplied by them;

(c) representations or promises they make to their clients;

(d) their infringement of third-party intellectual property; or

(e) their unauthorised reproduction or distribution of WVA intellectual property.

43.3 Nothing in this clause makes the Member responsible for loss caused by WVA’s own unlawful conduct or to an extent prohibited by law.

44. FORCE MAJEURE

44.1 WVA is not responsible for temporary delay or interruption caused by events outside its reasonable control.

44.2 This may include natural disasters, serious illness, government restrictions, widespread technology failures or other events that materially prevent normal delivery.

44.3 WVA will take reasonable steps to minimise disruption and provide an appropriate alternative where reasonably practicable.

45. DISPUTE RESOLUTION

45.1 If a dispute arises, both parties agree to first attempt to resolve the dispute through good-faith communication.

45.2 The Member should notify WVA in writing of the nature of the dispute and provide a reasonable opportunity for WVA to respond.

45.3 If the dispute cannot be resolved directly, either party may propose mediation before commencing court proceedings.

45.4 This clause does not prevent either party from:

(a) seeking urgent legal relief;

(b) pursuing legitimate debt recovery;

(c) contacting a regulator or ombudsman; or

46. GOVERNING LAW

46.1 This Agreement is governed by the laws of Western Australia.

46.2 Subject to any applicable law concerning jurisdiction, the parties submit to the jurisdiction of the courts of Western Australia.

47. VARIATIONS

47.1 Material changes to an individual Member’s agreed Program Fee or Program Term must be agreed between the parties.

47.2 WVA may make reasonable operational and Program changes in accordance with this Agreement.

47.3 A variation may be recorded electronically or in writing.

48. SEVERABILITY

48.1 If any provision of this Agreement is invalid, unlawful or unenforceable, that provision will be read down to the extent necessary where possible.

48.2 If it cannot be read down, it may be severed.

48.3 The remainder of the Agreement continues in effect.

49. WAIVER

49.1 A failure or delay by either party to exercise a contractual right does not automatically waive that right.

49.2 A waiver on one occasion does not automatically constitute a continuing waiver.

50. ASSIGNMENT

50.1 The Member may not assign, sell or transfer their Program enrollment or this Agreement without WVA’s prior written approval.

50.2 WVA may use employees, contractors and other appropriately selected team members to perform its obligations without this constituting an assignment of the Member’s Agreement.

51. ENTIRE AGREEMENT

51.1 This Agreement, together with the Member’s checkout selection and any expressly agreed written special conditions, constitutes the agreement concerning the Member’s WVA enrolment.

51.2 It supersedes prior discussions concerning the contractual terms of that enrolment, except to the extent that a representation, guarantee or right cannot lawfully be excluded.

52. ACCEPTANCE WITHOUT SIGNATURE

52.1 A handwritten or electronic signature is not the only method by which this Agreement may be accepted or become binding.

52.2 Subject to applicable law and ordinary principles of contract formation, the Member may communicate acceptance through words or conduct, including:

(a) signing this Agreement;

(b) electronically signing this Agreement;

(c) clicking an “I agree”, “accept”, enrolment or equivalent confirmation;

(d) completing WVA’s checkout after being provided with access to these Terms and Conditions;

(e) providing written acceptance by email, Slack, direct message, text message or another written electronic communication;

(f) verbally communicating clear acceptance of the Program and the terms presented;

(g) paying the Program Fee or first instalment after being provided with, or given reasonable access to, these Terms and Conditions; or

(h) otherwise clearly communicating acceptance of the Program on the terms presented.

52.3 Where acceptance occurs without a signed document, WVA and the Member may rely on relevant evidence of their agreement, including:

(a) communications;

(b) call records or contemporaneous records of verbal acceptance;

(c) checkout records;

(d) payment records;

(e) invoices;

(f) enrolment records; and

(g) other relevant conduct.

52.4 WVA will make these Terms and Conditions available through or linked from the checkout process so that prospective Members have an opportunity to review them before completing enrolment.

52.5 By proceeding with enrolment after being given reasonable access to these Terms and Conditions, the Member acknowledges that they had an opportunity to read and consider them before committing to the Program.

52.6 Nothing in this clause means that a person is deemed to have accepted terms they were not reasonably given an opportunity to review, or otherwise overrides applicable law concerning whether a contract has been formed.

53. ELECTRONIC COMMUNICATIONS

53.1 The Member agrees that contractual notices, invoices, payment communications and other Program communications may be provided electronically.

53.2 Electronic communications may include email, checkout confirmations, payment-platform communications, Slack or other communication channels used between WVA and the Member.

54. FIXED-TERM MEMBER ACKNOWLEDGEMENT

PLEASE READ THIS SECTION CAREFULLY BEFORE ENROLLING.

By accepting this Agreement and enrolling in WVA, the Member acknowledges:

I understand that I am purchasing a fixed 6-month or 12-month Wedding Vendor Academy Program.

I understand the total price of the payment option I selected.

I understand that if I select monthly instalments, those instalments are a payment method for the total fixed-term Program Fee and are not a cancel-anytime monthly subscription.

I understand that simply deciding to stop participating does not itself cancel my remaining scheduled payment obligations.

I understand that WVA does not provide change-of-mind refunds merely because I become busy, my circumstances change, I fail to participate, or I decide that I no longer wish to continue.

I understand that failing to attend calls, use Slack, access the portal, complete training, submit content or implement coaching does not itself create a right to a refund, pause or extension.

I understand that WVA does not guarantee a particular financial or business result and that my results depend substantially on my own participation and implementation.

I understand that WVA may use appropriately selected team members, coaches, contractors and guest experts to assist with delivery of the Program and that not every element is required to be personally delivered by Shelby.

I understand that I am responsible for protecting the confidentiality of other Members and the intellectual property of Wedding Vendor Academy.

55. CHECKOUT ACCEPTANCE

The WVA checkout should display an acknowledgement substantially in the following form:

“By completing my enrolment, I confirm that I have had access to and agree to the Wedding Vendor Academy Terms & Conditions. I understand that I am purchasing a fixed 6-month or 12-month Program and that, if I select instalments, those instalments are a payment arrangement for the total fixed-term Program Fee and are not a cancel-anytime monthly subscription.”

The words Wedding Vendor Academy Terms & Conditions should link directly to the current version of this Agreement.